Life’s Tutoring is dedicated to protecting your privacy when you visit or communicate with our site.
Life’s Tutoring may change this policy from time to time by updating this page. You should check this page from occasionally to ensure that you are happy with any changes. This policy was updated and is effective from 9th August 2019.
Life’s Tutoring is not responsible for the privacy practices of any websites which may be linked from the Life’s Tutoring website, so please check these separately.
Data and information collected
To operate our website, it is essential to collect or process certain data, such as the following:
Forms filled out on our website allow us to collect information about you regarding registration or purchases you make. This may include your name, e-mail address, delivery and billing addresses and relevant contact details. We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us.
Any data collected from communications to us from you, for any reason e.g. We keep a record of any e-mail correspondence you send us. This helps us keep track of your likes and dislikes and any problems or concerns you’ve had with our products or services.
Cookies are tiny files that help track the use of the site and to personalise your journey. These cookies can be stored so that if you return to a website, that website server can call the information from the cookies stored on your computer to tailor your experience of the site.
It is possible that we may gather information regarding your computer usage on our website for our services. This collection of data is used for statistical analysis about our website for use by us.
Any information shared will not identify who you are, but rather be mathematical data about our visitors and their use on our site. The data does not give out any personal details.
Cookies may be used to gather this general internet data. When used, cookies are downloaded to your computer without prompting. The cookie file is stored on your hard drive, where files are transferred to. This information helps us improve our site and services to you.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Use of any information collected and stored regarding you is to enable us to offer better services to you. We may also use the data collected for the following:
We may use data you provided in order to offer you information you asked for from our site, in direct relation to our services or products. We may also send information on products we feel might interest you, as long as you have consented to such communications.
Any commitments we made to you may require use of your information, used only to fulfil your request.
We may use your information to explain any changes our website has under gone such as structural or service/product modifications, which could affect our service to you.
An existing customer may require contact regarding goods or services that were a subject of an earlier sale.
We may use your data or allow third-parties to use the data, in order to give you information about unrelated goods or services you may find of interest. We may contact you about these services or goods if you consented to the contact.
A new customer may be contacted by us or a third-party if you have consented to such communication.
If you do not wish communication from our website or a third-party you will be given the opportunity to decline said communication. We will not allow your information collected while you were on our site to be used by us or a third-party if the consent is withheld.
Personal Data Storage
Data you provide us with will be stored on secure servers. Any transaction details will be encrypted to provide you safety.
Transmission of data via the internet is never completely secure, thus a guarantee of data sent electronically or transmitted cannot be given. Information offered is therefore at your own risk. If given a password or chosen to obtain a password, you can access the secure section, requiring the password to remain confidential by you, as your responsibility.
We hold your information securely using SSL encryption software which means that your personal information cannot be read by anyone who is not authorised to do so.
Sharing your information
If applicable, we may share your personal information to any group member. This will include subsidiaries or holding companies we may work with, as well as their subsidiaries if any.
Personal Information may be shared with third-parties:
We may pass minimal personal information to our third-party service providers, for the purposes of completing tasks, providing goods and services to you on our behalf (for example, a delivery company).
When legally requested, we may share your information.
For fraud protection and to minimise credit risk may require a sharing of your information.
We may provide paid products and/or services within the normal course of business.
In that case, we use third-party services for payment processing (e.g. payment processors).
For our customer’s security, Life’s Tutoring also adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council. This applies to payments processed on www.lifestutoring.com. Customers’ card details are destroyed upon completion of the order and are never retained. They are collected by our third-party payment processors who specialise in the secure online capture and the processing of credit/debit card transactions.
The payment processors we work with are:
The Data Protection Act 2018 provides you with rights to access any information we may collect and store about you. If you wish to have access to this information it may be subject to a £25 payment fee, used to cover our costs regarding the information you requested. If you wish to access this data, please email us by using the “Contact us” page.